Question: Is there a service that can help me manage customer reviews and respond to them in a personalized way to improve customer engagement?

If you need a service to handle customer reviews and respond to them in a personalized way, MARA is a good option. MARA is an integrated review management platform that uses AI to generate personalized responses, analyze reviews and manage the review process. It offers features like a review inbox to handle reviews from multiple sources, review analytics with insights, and smart snippets to train AI to respond to specific complaints or praise. MARA is designed to save time, improve customer interactions and boost overall ratings by automating responses. It's available in multiple languages and offers daily notifications and customizable reply automation rules.

Another option is Autoreviews AI, an AI-powered information retrieval system that can automatically respond to customer reviews and feedback on multiple sites like Yelp, Google, TripAdvisor and OpenTable. The system can respond in a brand's own voice and tone, offering insights and helping to streamline the review process. It's good for businesses that want to efficiently handle customer reviews and feedback, improve their online presence and free up time for other business operations.

For businesses wanting to improve their online presence and attract more customers, Amazely offers an AI-powered review management and marketing platform. It includes social content creation, automated review requests, real-time response to negative reviews, and personalized responses to build trust with customers and boost local ranking. Amazely also integrates with business workflows for easy review collection and offers different pricing levels, including a free trial, so it's a good option for businesses of all sizes.

Last, VOC AI offers a single customer experience management platform that uses AI to deliver deeper customer insights and better customer service through chatbots and sentiment analysis. It automates more than 50% of customer inquiries, offers customizable AI chatbots, and has advanced sentiment analysis. VOC AI is designed for e-commerce companies, agencies and sellers who want to optimize their customer feedback process and improve their products.