Question: Is there a tool that can help me manage customer reviews and feedback across multiple platforms?

If you're looking for a tool to manage customer reviews and feedback across multiple platforms, Birdeye is an excellent option. It is an all-in-one review management and messaging platform designed for multi-location businesses. Birdeye combines features for managing digital presence, social media, listings, and messages across multiple channels. The platform integrates with over 3,000 CRMs, PMSes, and apps, offering AI-powered insights to help businesses improve their search engine rankings, customer experience, and drive growth.

Another noteworthy tool is GatherUp, an automated review software that helps agencies and local businesses manage their reviews and reputation. GatherUp offers features like real-time review monitoring, AI-powered responses, and performance reports. It also includes tools for collecting and managing reviews from multiple sources, which can improve local search rankings and customer satisfaction. The platform is scalable and offers various pricing tiers to meet different business needs.

For a comprehensive approach, consider Reputation. This online reputation management platform consolidates feedback from hundreds of sources, providing a 360-degree view of a brand. Reputation offers tools for multi-channel feedback consolidation, AI-driven insights, and real-time reporting. It helps businesses enhance local SEO performance, improve customer satisfaction, and make data-driven decisions.

Lastly, CustomerIQ is an AI-powered platform that aggregates and analyzes customer feedback from various sources. It integrates with popular tools like Slack and Hubspot, and offers features like AI-driven highlight extraction and team alignment. CustomerIQ is ideal for marketing and product teams looking to streamline customer feedback analysis and prioritize actions to drive revenue.