Question: I'm looking for a platform that helps product teams identify and prioritize customer needs in real-time.

CustomerIQ is an AI-based system for marketing and product teams that collects, analyzes and quantifies customer feedback from sources like Slack, Hubspot and Zendesk. AI-based highlight extraction and filtering lets teams process and understand customer data, spot feature requests and take action to maximize revenue. It's got features like team alignment, an AI assistant and document editing tools, and is designed for enterprise-level security and scale.

Another contender is Cardinal, an AI-based feature backlog tool that can combine customer feedback, CRM data and task management tickets to help product teams make data-driven decisions. It can integrate with Salesforce, HubSpot and Zendesk, and features like AI-based feature detection, prioritization and revenue KPI calculation. Cardinal lets product teams prioritize based on customer value, business impact and progress, so it can be a good tool for data-driven decision-making.

Olvy is a user feedback management system that collects, analyzes and prioritizes customer feedback from sources like Slack, Discord, Twitter, Telegram and the Play Store. It offers AI-generated summaries, thematic analysis and sentiment analysis to help you process lots of feedback data. Olvy's centralized feedback management system and AI-generated reports help product teams make data-driven decisions and stay in touch with their customers.

For a more complete system, Productboard is a full-featured product management software that uses AI to help teams build products that meet customer needs more rapidly. It offers real-time roadmapping, tracking and monitoring of key topics through AI-powered summarization. Productboard lets you make data-driven decisions by organizing and prioritizing ideas using different frameworks and scoring systems, so it's good for a variety of product management needs.