Question: Do you know of a tool that offers personalized and targeted customer communication workflows across multiple channels?

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Braze

Braze is a broad customer engagement platform that uses AI to oversee real-time interactions across channels like email, mobile app, SMS, WhatsApp and web messaging. It includes journey orchestration, data activation and Sage AI for optimizing campaigns and complying with privacy regulations. That makes it a good choice for retail, media, finance and travel.

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Marketing Cloud Engagement

Marketing Cloud Engagement from Salesforce is another powerful option. It offers personalized marketing and automated journeys across email, mobile and WhatsApp, along with detailed analytics and dashboards. Features like AI-powered decision-making and content creation are built in, and it integrates with Salesforce products for a unified customer engagement platform.

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Iterable

Iterable offers a cross-channel marketing platform that uses real-time data to personalize customer interactions across web, email, SMS and in-app channels. AI abilities include customizable predictive goals and generative AI, and the company says it's good for consumer apps, media and retail. The platform's open architecture supports more than 100 integrations and is designed to be accessible to non-technical team members.

Additional AI Projects

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MoEngage

Personalize omnichannel marketing efforts with AI-optimized interactions, maximizing ROI and delivering tailored customer experiences across multiple touchpoints.

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Listrak

Unify customer data from various sources to create personalized journeys across channels, driving engagement and revenue through targeted marketing automation.

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Adobe Marketo Engage

Orchestrates and personalizes customer journeys across multiple channels, leveraging AI to automate and optimize marketing activities, improve lead management, and enhance customer experiences.

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Blueshift

Centralize customer data, automate marketing decisions, and deliver personalized experiences across channels in real-time with AI-driven decisioning and predictions.

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Marketing Cloud Personalization

Delivers personalized marketing experiences across multiple touchpoints using customer behavior data, driving better customer satisfaction and loyalty.

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Dotdigital

Centralizes and enriches data, providing actionable insights to inform creative campaigns, and automates cross-channel marketing experiences with advanced machine learning algorithms.

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Bluecore

Unlock previously untapped customer data to run one-to-one campaigns, driving immediate revenue through personalized marketing across multiple channels.

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Mapp

Capture customer data, analyze with AI, and launch targeted marketing campaigns across channels with advanced personalization and automation.

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indigitall

Orchestrate automated, personalized communications across multiple channels to create a unified omni-channel approach, increasing user engagement and conversions.

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Emarsys

Combines customer data and real-time analytics to deliver personalized interactions across multiple touchpoints, automating and optimizing customer experiences.

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Marketing Cloud

Unify customer data and analytics to run smarter, personalized campaigns across every interaction, driving increased ROI, customer value, and engagement.

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Netcore Cloud

Drive conversions, engagement, and retention through AI-powered customer experience and personalization tools, delivering delightful in-app experiences at scale.

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Jacquard

Crafts hyper-personalized messages at scale, ensuring consistency across channels, to better connect with audiences and deliver relevant content.

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D•engage

Unlock valuable customer insights by gathering data from multiple sources and building a single customer profile, enabling personalized interactions across multiple channels.

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Comm100

Unify customer engagement across multiple touchpoints with a personalized, seamless, and efficient omnichannel communication platform.

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PersonaClick

Predict customer behavior and deliver seamless, omnichannel experiences with advanced segmentation, A/B testing, and real-time personalization capabilities.

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Fresh Relevance

Create seamless, revenue-driving experiences across multiple touchpoints with personalized content, driven by customer identity, seasonal events, and lifecycle stages.

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FlowUp

Automates and optimizes lead follow-ups across multiple channels, including voice, SMS, and email, to convert more leads with less manual effort.

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Attentive

Dynamically build high-performing audiences with AI-powered identity solutions, advanced segmentation, and analytics for personalized email and SMS experiences.

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Kustomer

Unifies customer data across touchpoints, automates routine tasks, and anticipates customer needs with AI-driven insights to deliver personalized support.

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Drift

Personalizes conversations across the buyer's journey, using conversational AI to automatically qualify and convert visitors with tailored experiences.