Question: Can you recommend a CRM that integrates with review management and payment processing tools to help me improve customer interactions?

If you want a CRM that's tightly integrated with review management and payment processing tools, Podium is a good option. This AI-powered platform centralizes lead management, customer communication and payment processing in one interface. It includes tools for managing customer contact information, payments and reviews, as well as AI Employee (Jerry) for ongoing communication and customer nurturing. The platform also offers text marketing and integrates with more than 200 third-party apps, so it's a good choice for companies that want to automate as much as possible.

Another powerful option is Salesforce, an all-purpose CRM that unifies marketing, sales and service teams. It offers features like Einstein 360-degree customer views, AI Copilot for relationship building and Data Cloud for linking external data sources to customer experiences. Salesforce also integrates with Slack for better productivity and offers several pricing tiers, including a free trial, so it can be adapted to suit your business needs.

If you're in the car business, Kenect could be a good option. The company's platform is geared for dealerships and offers tools for customer communication, review management and payment collection. Its suite of tools includes texting, review management, payment plans and video chat, all integrated with dealerships' systems. Kenect is used by dealerships to boost revenue and improve customer satisfaction.

If you're looking for a more general-purpose CRM, you might want to check out Dynamics 365, which uses AI to connect people, processes and data across an organization. It includes a variety of applications, including Dynamics 365 Sales, Customer Insights and Customer Service, all geared to improve customer experiences and streamline operations. The platform integrates with Microsoft Teams and 365, so it's a good option for managing customer interactions.