If you're looking for a tool that integrates with your CRM system to automate customer support, Netomi is a strong contender. This enterprise-focused AI-powered platform helps deliver customer experiences across email, chat, and social media while maintaining brand safety and security. It integrates with existing CRM and business systems, with automated resolution and a no-code workflow builder for customization. Netomi's features have been shown to increase support team capacity, resolution rates and lower support costs.
Another strong contender is AptEdge, which turns apps into answers for support reps using Generative AI. It lowers ticket volume, shortens resolution time and raises customer satisfaction. AptEdge integrates with popular tools like Salesforce, Zendesk and ServiceNow, so it's easy to get up and running. It's geared for large enterprises, where it can help cope with high call volume and employee turnover by letting reps focus on high-value work.
For those who want to build AI-native customer support experiences, Markprompt offers a full-fledged platform with features like data synchronization, automated ticket deflection, and performance monitoring. It integrates with tools like Salesforce, Zendesk and Slack, and is geared for companies that want to automate some work and improve overall support quality. The platform is secure with SOC 2 Type II certification and GDPR compliance, so it's good for enterprise-level use.
Last, Auralis is a powerful conversational AI tool that automates customer support work, answering up to 70% of customer requests on the fly. It offers in-app messaging, a Support CoPilot and a Helpdesk Assistant, and integrates with existing help desk software for easy integration. Auralis supports more than 100 languages, offers multilingual support, and has a range of pricing plans to accommodate businesses of all sizes, providing better customer satisfaction and efficiency in customer service.