Question: Is there a CRM that offers a complete transaction history and multi-channel support to ensure customer satisfaction?

If you're looking for a CRM that provides a comprehensive transaction history and support across multiple channels, Haptik could be a great option. This Conversational CRM uses Generative AI to manage customer lifecycles and offers support across WhatsApp, Instagram Direct, Google Business Messages, Facebook Messenger, SMS and web channels. With features like Gen AI Web Q&A for customer support and a sales assistant for personalized buying guidance, Haptik helps businesses generate leads and improve customer satisfaction.

Another top contender is Kustomer, an all-in-one CRM platform designed to provide a better customer service experience with omnichannel messaging. It features a single customer view, AI-powered automations and proactive support, and integrates with more than 60 apps. Kustomer is for businesses of any size looking to increase agent productivity and customer satisfaction.

If you're looking for a more sales-oriented approach, Groove is a sales engagement and prospecting platform that tightly integrates with Salesforce. It offers real-time engagement history, customizable engagement strategies and automation through multi-step Flows across channels like email, SMS and LinkedIn. This streamlines sales processes, improves predictability and boosts productivity.

Last, Vtiger offers an all-in-one CRM platform with a unified customer view, marketing across channels and support for multiple channels. It integrates with more than 500 apps and ensures data security compliance with various standards. Vtiger is designed to be scalable and flexible, making it a good fit for teams of any size and industry.