Question: Do you know of a tool that allows businesses to create and analyze conversational commerce flows to improve customer engagement?

If you're looking for a tool to create and analyze conversational commerce flows, Yalo is a good option. Yalo is a conversational commerce platform that enables businesses to sell more and build customer loyalty through messaging apps like WhatsApp. It has a Flow Builder for creating and testing conversational commerce flows, personalized mobile marketing campaigns, and native conversational commerce solutions to sell products. With its Sales Desk and analytics, Yalo can help businesses optimize conversational strategy, which makes it a good option for improving customer experiences through personalization and automation.

Another option is Gupshup, which lets businesses automate customer acquisition, marketing, commerce and support with AI-powered chatbots on more than 30 messaging channels. The platform includes Bot Studio for creating custom conversational journeys, Agent Assist for agent productivity, and a Campaign Manager for multichannel campaigns. Gupshup spans the customer journey and is used by more than 45,000 brands.

For more advanced customer interactions with AI, Conversica offers a Conversational AI platform for revenue teams. It uses self-supervised AI models to simulate human-like interactions and drive conversions. Conversica's platform includes autonomous digital assistants for lead engagement and qualification, along with advanced NLU and NLG models for natural conversations. That makes it a good option for lead qualification and customer retention.

Finally, Drift offers a conversational AI platform to personalize buyer journeys from first touch to close. It includes revenue orchestration, more than 50 native integrations, and detailed analytics. Drift is designed to help marketing, sales and service teams generate high-quality leads and power account-based marketing campaigns, so it's a good option for improving customer engagement and conversion rates.