Question: Do you know of a contact center software that integrates with CRM systems and offers self-service options?

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Vonage

Vonage offers Vonage Contact Center, a cloud-based service that can link to several CRM systems. It offers omnichannel support, customizable dashboards and AI-Powered Routing to route customers to the right agents. It also has a Virtual Assistant for self-serve requests and Conversation Analyzer for transcribing and tagging customer calls.

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Genesys Cloud CX

Genesys Cloud CX is another powerful option, boasting AI-powered abilities. It offers omnichannel engagement and contact center optimization, and can link to many CRM systems. Genesys Cloud CX also offers tools for end-to-end journey management and workforce engagement, so businesses can deliver personalized, empathetic customer experiences at scale.

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Five9

Five9 offers a full cloud-based contact center service that can link to popular CRM systems like Salesforce and ServiceNow. It offers AI-powered virtual agents, automated workflows and several pricing tiers to match different business needs. Five9's service is designed to improve customer satisfaction and agent productivity while lowering operational costs.

Additional AI Projects

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Talkdesk

Automates customer service interactions with AI-driven natural language processing, chatbots, sentiment analysis, and real-time conversation tracking for faster, more accurate responses.

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tryvium

AI-powered routing engine analyzes user requests and routes them based on priority, intent, language, and sentiment to deliver exceptional customer service.

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Zendesk

Unifies customer interactions across channels, leveraging AI to deliver personalized experiences, faster issue resolution, and improved team productivity.

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Kustomer

Unifies customer data across touchpoints, automates routine tasks, and anticipates customer needs with AI-driven insights to deliver personalized support.

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Crexendo

AI-powered communication platform unifies channels, enabling fast, personalized responses, advanced analytics, and seamless collaboration for remote work and customer service.

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Verint

Modular, future-proof platform integrates multiple AI models to enhance customer engagement and business results, with flexible architecture for seamless integration.

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Salesforce

Empower your team with AI-driven insights to close deals faster, and manage all customer relationships in one place with a complete CRM platform.

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Salesforce

Unifies marketing, sales, and service teams on one platform, providing a 360-degree customer view and personalized interactions in real-time.

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Playvox

Elevate customer interactions and productivity with real-time AI-powered forecasting, experience insights, and automated quality management for optimal staffing and KPIs.

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Ultimate

Automates over 60% of customer support requests across multiple channels, delivering faster response times, improved efficiency, and personalized interactions.

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Ringover

Centralize all customer communications, analyze call performance, and refine sales pitches with AI-driven call transcription, analysis, and library features.

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Quiq

Delivers personalized, accurate customer support through AI-powered assistants, mirroring human-like responses and enabling efficient, asynchronous conversations across multiple channels.

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Zoom Virtual Agent

Resolves customer problems quickly and accurately, using machine learning and natural language processing to provide personalized answers and reduce support team workload.

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ASAPP

Combines automation, agent augmentation, and interaction intelligence to supercharge human performance in contact centers, delivering exceptional customer experiences at scale.

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Creative Virtual

Delivers personalized interactions across multiple touchpoints, combining human and AI capabilities for seamless customer and employee experiences.

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Aircall

Convert every conversation into business results with Aircall's integrated cloud-based phone system.

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Cresta

Analyzes every conversation to extract insights and best practices, providing real-time guidance and automation to improve contact center operations and drive business results.

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Conversica

Automates lead qualification and engagement with human-like conversations, uncovering hidden revenue opportunities and amplifying resources across the customer lifecycle.

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Engageware

Automates customer service, offloads call center work, and increases employee productivity, providing 24/7 omnichannel support with a 98% resolution rate.

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Convoso

Accelerates revenue by connecting more leads quickly, using conversational AI to optimize performance and generate more conversations.

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Wix Answers

Streamline customer service with a unified platform for efficient, flexible support operations.