Question: Is there a cloud-based voice and SMS automation platform that can help me save time and money while improving customer care?

If you're looking for a cloud-based voice and SMS automation platform to free up your time and money while improving customer service, VOXOX is a good choice. It's got a lot of features, including a simple virtual receptionist, customizable call routing, scheduling for business hours, and integration with more than 3,000 apps through Zapier. It's good for businesses of all sizes and doesn't require a lot of techie expertise, so it's easy to set up and use.

Another powerful option is Twilio, a customer engagement platform that uses a suite of programming interfaces for SMS, WhatsApp, voice and email. Twilio lets companies personalize customer interactions, onboard people securely and handle multichannel communications. It's got a Customer Data Platform, strong authentication options and several pricing plans, including a free account, so it's a good choice for companies that want to improve customer engagement and retention.

Webex CPaaS is a cloud-based communication platform that automates customer journeys from start to finish across 16+ channels, including SMS, WhatsApp Business and Google Business Messages. The low-code visual flow builder lets you quickly create interactive journeys, a good choice for companies that want to automate and improve customer interactions without a lot of programming. It's good for use cases like acquiring, onboarding, nurturing and retaining customers.

If you prefer an all-in-one option, check out RingCentral. This service links employee and customer interactions across phone, message, video and contact center services. RingCentral has advanced business SMS, team messaging, file-sharing and AI-first video meetings. It also includes RingCX for omnichannel contact center services and event management, so it's a good option for companies that want to improve internal communications as well as customer service.