Question: I'm looking for a way to automate customer support in my industry, can you suggest a chatbot platform that can help?

If you want to automate customer support, Ada is a good option. The AI-powered platform replaces traditional scripted chatbots and lets businesses onboard an AI agent that handles more than 70% of customer inquiries on its own. It can tap into existing knowledge bases and data from core business systems and deliver personalized responses and support across web, mobile, social, SMS and phone. Among its results: a 2x increase in automated resolution rate, $2.7 million in annual cost savings and a 5x ROI in 12 months.

Another good option is Haptik, a Conversational CRM that uses Generative AI to make customer lifecycle decisions. The platform offers features like Gen AI Web Q&A for fast customer support, Gen AI Sales Assistant for personalized buying guidance, and Intelligent Analytics to track performance. Haptik can handle customer interactions on WhatsApp, Instagram Direct, Google Business Messages, Facebook Messenger, SMS and web platforms, and can help businesses boost customer satisfaction and lead generation. Results include a 68% repeat rate on WhatsApp commerce and 125% NPS improvement.

For a platform that automates customer support tasks, Auralis offers features like in-app messaging, Support CoPilot, Insights Dashboard, Helpdesk Assistant and Website Chat. It can integrate with existing help desk software and supports more than 100 languages, so you can offer 24/7 support and improve customer satisfaction. Auralis is good for businesses of any size that want to scale their customer support operations and improve the customer experience.

Last, MetaDialog is a conversational interface platform that automates customer support with Generative AI. It can integrate with existing customer support software and offers features like a Retriever model for fast information retrieval and Large Language Models for accurate answers. MetaDialog can handle multilingual interactions and has flexible pricing, so it's good for small to large businesses that want to use AI technology to improve customer support efficiency and accuracy.