Question: I need a business phone system that provides in-depth analytics and performance metrics to measure call success and customer satisfaction.

If you need a more advanced business phone system with detailed analytics and performance monitoring, Dialpad is a good choice. It's got AI tools to automate tasks, boost deal close rates and calculate ROI. And with the AI Coaching Hub for CSAT scores and DialpadGPT for AI Recaps and live coaching, it's got tools to help you improve communication and customer satisfaction. It also integrates with more than 70 business apps and has strong security options, too, so it's a good pick for enterprises.

Another good option is Invoca, an all-in-one analytics and automation tool. It offers call tracking and analytics to attribute marketing-driven calls, AI-powered conversation insights, and custom AI models to capture call intent and conversion outcomes. Invoca also offers agent call scoring and coaching to boost conversions, and it can integrate with martech tools to optimize CRM and CDP systems. That makes it a good fit for marketing, sales and contact center teams looking to boost revenue.

For more advanced analytics and performance monitoring, Brightmetrics is a good option. It offers historical and real-time analytics, customizable dashboards and drill-down transaction analysis to see what's going on with customers. Brightmetrics integrates with common tools like Mitel, Genesys Cloud and RingCentral, so contact centers can improve customer satisfaction and agent productivity without needing to become experts in analytics.

Last, RingCentral offers a cloud-based communications platform with AI-powered tools for phone, message, video and contact center operations. It includes features like personal AI assistants, advanced business SMS and omnichannel contact center operations. RingCentral is highly customizable and integrates with other business apps, and it's good for enterprises, small businesses and startups, so it's a good option for modern communications and performance.