Natterbox

Natterbox is an AI-powered contact center solution that integrates with Salesforce for automated data capture, advanced analytics and Microsoft Teams integration. It's geared for companies that want to improve customer service and modernize their contact center.

Natterbox has a number of features designed to accommodate the different needs of contact centers, sales teams, operations teams and remote workers. Among them:

• 360° Customer View: Get a more personal view of customers with integrated data.
• Automated Call Logging: Spend less time logging calls and more time on other tasks.
• Microsoft Teams Integration: Work with Natterbox as your phone, through your existing phone or through Microsoft Teams.
• Advanced Analytics: Use call data in Salesforce reports and dashboards to improve customer satisfaction and business results.

Natterbox is geared for companies that use phone calls a lot and want to get the most out of their customer interactions. Customers have reported improvements in productivity, sales pickup rates and call abandonment rates.

Customer reviews have been generally positive, with praise for flexibility, ease of use and Salesforce integration. With a 5-star rating on the Salesforce AppExchange, Natterbox has won plaudits for delivering real value to its customers.

Pricing isn't disclosed, but you can request a demo to try the product and discuss pricing. Natterbox takes a customized approach to different businesses, so it's worth evaluating if you're looking to improve your contact center and customer interactions.

Published on July 11, 2024