Question: I'm looking for a platform that can automate FAQ responses and reduce the number of support tickets I receive.

Forethought

Another option is Forethought, an AI-powered customer support system that automates mundane work and improves resolution rates. With tools like Solve for automated responses, Triage for sending tickets to the right agents and Assist for AI-generated ticket summaries, Forethought can lower support costs and improve productivity. It integrates with popular helpdesks like Zendesk, Salesforce and ServiceNow, so it's good for many industries.

Help Scout

Last, Help Scout is a customer support system that automates routine work and simplifies communication. It offers AI Drafts for email responses, AI Answers for immediate knowledge base responses and AI Summarize and Assist for better handling of long email threads. Help Scout's interface is easy to use and requires no programming, so it's a good option for support teams that want to focus on more complex interactions.

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