Question: Is there a tool that automates customer support requests on e-commerce sites to free up human agents for more complex tasks?

If you want to automate customer support requests on e-commerce sites, DigitalGenius is a good option. It's an AI-powered customer service automation platform that offers immediate support and personalized help for questions before and after a purchase. Deep integration with multiple platforms means DigitalGenius can respond to customer requests quickly, but it also can proactively flag and resolve issues before they become problems. It also comes with analytics and reporting tools to track performance and fine-tune results, helping ecommerce companies deliver better customer satisfaction and free up human agents for more important work.

Another option is Forethought, which automates routine work and raises resolution rates. It offers tools like Solve for basic questions, Triage to assess intent, Assist for AI-generated summaries and suggestions, and Discover for workflow optimization. Forethought integrates with popular helpdesks like Zendesk and Salesforce, so it's a good option for e-commerce companies looking for a flexible way to reduce costs and increase productivity.

Another option is Gorgias, which centralizes customer conversations across multiple communication channels, automating at least 30% of support in the first 30 days. With features like a unified helpdesk, onsite campaigns, voice and SMS support, Gorgias integrates with more than 100 apps to share data and improve collaboration. The company says its platform has resulted in higher customer satisfaction and support efficiency, letting agents spend their time on more important interactions.

Last, Zowie is a broad AI-powered customer service suite that automates up to 70% of routine questions. It supports more than 175 languages and offers a 360-degree customer view, and it integrates with existing e-commerce sites and customer support software. Zowie also includes tools to increase revenue, so it's a good option for companies that want to improve customer service while keeping human agents for more important work.