Question: I'm looking for a way to automate customer support responses without sacrificing the human touch - can you suggest a solution?

If you want to automate customer support but don't want to sacrifice the human touch, Siena is worth a look. This autonomous customer service platform balances human empathy with intelligent automation to provide personalized and efficient customer interactions. It supports omnichannel interactions, personalization, and integrates with popular help desks and e-commerce platforms like Zendesk and Shopify. Siena can automate tasks such as order tracking and replacement issuance, which can lead to higher customer satisfaction and free up business resources.

Another good option is Netomi, an enterprise-focused AI-powered customer service platform. It's good for automating support tasks across email, chat and social media channels, and it's designed to ensure high-quality responses while protecting brand safety and security. Netomi's features include real-time omnichannel intelligence, AI-federated knowledge access, and a no-code workflow builder for customization. It's been used with success, with customers reporting a 50% increase in support team capacity and a 90% resolution rate.

For a more flexible approach, you might like MetaDialog. This generative AI-powered customer support platform automates customer support and offers a variety of integrations with tools like Zendesk and Intercom. MetaDialog's features include customizable flows, flexible escalation rules, and multilingual support, so it's good for small or large businesses. It can help improve efficiency, accuracy and compliance, and it's designed to provide a personalized customer experience.

Last, Ada offers a more advanced AI-powered customer service automation platform. It replaces traditional scripted chatbots with AI agents that can automatically resolve more than 70% of customer inquiries. Ada supports multiple languages and integrates with existing knowledge sources and business systems. Its features include voice and email automation, automated resolution measurement, and AI coaching, making it a flexible and scalable option for improving customer satisfaction and lowering operational costs.