Question: I'm looking for a way to automate customer support on my website, can you suggest a tool that can handle both simple and complex questions?

If you want to automate customer support on your website, Verloop.io is a powerful choice. This conversational AI platform automates chat and voice interactions to increase agent productivity and customer satisfaction. It includes automated chat and voice support, agent empowerment tools, live chat, multilingual support and real-time monitoring. Verloop.io has been shown to reduce response times and increase customer satisfaction, making it a good choice for e-commerce, banking and travel companies.

Another top contender is Moveo, an enterprise-level platform that converts historical conversations into a knowledge base using proprietary large language models. Moveo offers a no-code interface, advanced analytics, omnichannel support and multilingual support. It's designed to lighten the load for customer support agents and improve the customer experience, and is a good fit for financial services, e-commerce and other industries.

Auralis is another option. The platform can handle up to 70% of customer requests automatically, offering 24/7 support with answers that are accurate. Auralis integrates with existing help desk software and supports more than 100 languages. Its features, including agent handoff and CRM integration, help improve customer satisfaction and lower handle time, making it a good choice for companies of all sizes.

For a flexible option, MetaDialog offers a conversational interface that uses generative AI to automate customer support. It offers fast information retrieval, accurate answers, customizable flows and multilingual support. MetaDialog integrates with popular customer support software like Zendesk and Intercom, with flexible pricing and scalable options for businesses of all sizes.