Question: I'm looking for a way to automate customer support on my e-commerce site without sacrificing the customer experience.

If you want to automate customer service on your e-commerce site without harming the customer experience, DigitalGenius is a strong contender. It combines AI automation for pre- and post-purchase questions, deep integration with many other tools, and proactive AI that finds and fixes problems. The company also offers a Flow Builder interface for non-technical people to set up workflows and analytics tools to measure results, which can help you cut resolution times and improve customer satisfaction.

Another strong contender is Airkit.ai eCommerce, which offers a codeless AI-powered solution to handle 90% of customer inquiries 24/7. It includes proactive issue detection and hyper-personalized conversations, and it can be integrated with popular e-commerce tools. Its no-code setup and ability to run in either Co-Pilot and Auto-Pilot modes means it's easy to use and scale.

Tidio is another option worth considering. It's a full-featured platform that includes a conversational AI chatbot that can handle 70% of customer inquiries, and it's got advanced ticket filtering and automated routing. With its no-code automation tool, Flows, you can set up custom customer journey paths, so it's adaptable for customer support operations.

If you're looking for an enterprise-level option, Moveo offers a conversational AI platform that converts historical conversations into a knowledge base, using proprietary large language models. It has a no-code interface, multilingual support and omnichannel integration, making it a good fit for industries like e-commerce where good customer support is key.