Forethought is an AI-powered customer support platform that automates mundane tasks and improves resolution rates. It offers tools like Solve for basic questions, Triage for determining intent, Assist for agent productivity and Discover for optimizing workflows. Forethought integrates with popular tools like Zendesk, Salesforce and ServiceNow, which makes it a good choice for e-commerce, SaaS and FinTech companies.
DigitalGenius is a more general-purpose AI-powered e-commerce solution that offers immediate help and personalized responses. It has deep integrations with many tools, visual AI for identifying products, and generative AI for more empathetic responses. The Flow Builder tool lets non-technical people set up complex workflows to improve customer service and loyalty.
Help Scout automates routine tasks to free up time for communication and speed up response times. It offers tools like AI Drafts, AI Answers, AI Summarize and AI Assist that help support teams concentrate on more complex interactions. It's easy to set up and requires no programming, so it's accessible to anyone.