If you want to use AI-powered voice assistants to automate customer support, Ada is a good choice. It can handle voice and email automation, supports more than 50 languages, and has AI coaching. The system can draw from existing knowledge bases and data in other business systems for personalized answers, and customers have reported good results, including a 2x increase in automated resolution rate and $2.7 million in annual cost savings.
Another good option is Verloop, a conversational AI platform that automates chat and voice interactions. It includes automated chat and voice support, agent empowerment tools, unified platform integration and real-time monitoring. Verloop.io customers in e-commerce, banking, travel and other industries have seen faster response times and higher customer satisfaction by deflecting a large percentage of support requests.
Another option is Auralis, which can handle up to 70% of customer requests immediately. It supports more than 100 languages and offers in-app messaging, Support CoPilot, Insights Dashboard and Helpdesk Assistant. Auralis can integrate with existing help desk software for a smooth transition, making it a good option for businesses looking to scale their customer support operations.
If you want a flexible and secure option, boost.ai offers an enterprise-ready conversational AI platform that can use AI chat and voice bots to personalize interactions. It can integrate with existing systems and use generative AI for creative answers, so it's a good option for companies that want to boost customer satisfaction and automate customer service while keeping costs down.