If you're looking for an AI-powered platform to help you build a better relationship with your customers and communicate more effectively, Sierra is a good choice. This conversational AI platform is geared for empathetic, sophisticated customer support and can be integrated with existing systems so AI actions take place on those systems. Sierra includes continuous customer experience optimization through analytics and reporting and is designed to be accessible to businesses of all sizes.
Another good option is boost.ai, an enterprise-grade conversational AI designed to improve customer satisfaction and automate customer service. It uses AI chat and voice bots to handle large volumes of traffic at a low cost. boost.ai offers scalability, security and integration with existing systems, ensuring omnichannel consistency and a hybrid approach that combines human and virtual agents.
EdgeTier offers an AI-powered customer engagement system that optimizes efficiency by continuously monitoring conversations and spotting issues. It integrates with popular customer service tools like Salesforce and Zendesk, and offers real-time feedback on agent performance and customer satisfaction. The system is designed to increase productivity and customer engagement across a range of industries.
If you're looking for a platform that focuses on automation and personalization, check out Ada. It replaces traditional scripted chatbots with AI-powered customer service, tapping into your existing knowledge bases to ensure safe and accurate interactions. Ada supports multilingual interactions and multiple channels, including web, mobile and social media, and promises big savings and ROI for businesses.