Question: Can you recommend a remote IT support solution that combines AI and human expertise for efficient problem-solving?

If you're looking for a full remote IT support service that combines AI and human help, iokoo could be a good option. The cloud-based system combines AI with human experts to resolve IT issues 24/7 and on mobile and desktop devices. It also offers a hybrid approach, letting customers escalate from AI to human experts when needed, which can be helpful for small businesses and organizations that want to improve their IT support without breaking the bank.

Another option is SysAid, an all-in-one IT Service Management (ITSM) platform that uses AI to automate service delivery. It includes features like an AI-powered conversational chatbot, automated ticket categorization and routing, and workflow automation, which can benefit both agents and end-users. SysAid also offers a range of plans, including advanced customization, service level management, and remote control, so it can accommodate different IT support needs.

If you're looking for a tool that integrates with your existing live chat provider, check out My AskAI. It deflects up to 75% of support requests with AI-generated responses, but can also hand off requests to human support agents. The tool works with multiple languages and channels, so teams can reduce support costs and improve customer satisfaction without having to change how they work. It offers a range of pricing options, including a free plan, so businesses can pick what's best for them.

Another powerful AI-powered tool is Forethought, which automates mundane work and improves resolution rates. It includes tools like Solve for basic questions, Triage for intent-based routing and Assist for AI-generated ticket summaries. Forethought integrates with leading helpdesks and is designed for e-commerce and FinTech, among other industries, and promises strong return on investment and improved productivity.