Question: Is there a hotel management platform that uses AI to personalize guest interactions and improve loyalty programs?

For a full-service hotel management system that uses AI to personalize guest interactions and improve loyalty programs, Allora is a top contender. This suite of integrated technologies is designed to optimize distribution, guest acquisition, retention and revenue optimization. With tools like Acquire for digital marketing, Connect for optimized reservation management and Retain for CRM and guest needs anticipation, Allora offers a personalized brand-centric guest experience that cuts cancellations and boosts loyalty.

Another top contender is Asksuite, which offers an AI-powered omnichannel service platform. It includes booking assistants, omnichannel inboxes and inbound reservation CRMs to span multiple communication channels. The idea is to increase reservation sales productivity, automate mundane tasks and increase bookings, and it's a good choice for hotels that want to improve their service experience and revenue.

TrustYou is also worth a look, with its all-in-one guest experience solution. It offers tools like the Customer Experience Platform (CXP) and Customer Data Platform (CDP) to analyze surveys and reviews, offer AI-assisted feedback responses and offer personalized recommendations to guests. The platform is designed to help hotels streamline guest interactions and respond quickly to customer feedback, which should improve customer satisfaction and loyalty.

Last is Innkeeper, an all-in-one hotel management suite that incorporates AI tools to improve hotel operations and revenue. It includes live competitor rate monitoring, a website builder, marketing tools and an AI-powered front desk system. Innkeeper is designed to simplify hotel operations and improve the guest experience, so it's a good choice for hotel management and personalization.