Question: Is there a service that can provide 24/7 phone reception and scheduling, while also offering advanced analytics and customizable knowledge base for my business?

If you want a service with 24/7 phone coverage and scheduling with a lot of analytics sophistication, Nextiva is a strong choice. This unified business communications service spans voice, video, chat, social media and email conversations, with features like AI-powered knowledge bases, customizable analytics and intelligent routing. It integrates with many CRM products and offers powerful workforce engagement management, so it's a good choice for companies that want to reach and service customers through all communication channels.

Another strong choice is My AI Front Desk. This virtual receptionist software automates scheduling and Q&A over the phone, offering 24/7 phone coverage and integration with scheduling tools like Vagaro and Calendly. It has a customizable knowledge base, advanced analytics and the ability to send text messages. It's geared for small and medium-sized businesses that want to avoid missed calls and improve customer service.

If you're looking for something more affordable, Ringly offers an AI-powered phone agent system to answer customer questions 24/7. It offers features like language customization, call monitoring and analytics tools. Ringly's pricing ranges from a free tier to custom enterprise plans, so it's a good choice for small to large e-commerce companies.

Last, RingCentral offers an all-in-one cloud communications platform that can improve customer interactions with phone, message, video and contact center services. It comes with a personal AI assistant for call notes and insights, advanced SMS and integration with other business apps. RingCentral has flexible pricing plans for businesses of all sizes that want to improve collaboration and customer interactions.