If you're looking for a Whautomate replacement, Haptik has a more complete offering with its Conversational CRM. It handles customer lifecycle management in multiple industries and offers tools like Gen AI Web Q&A, Gen AI Sales Assistant and Multi-Channel Support for WhatsApp, Instagram Direct, Google Business Messages, Facebook Messenger, SMS and the web. Haptik promises to improve customer satisfaction, lead generation and operations with enterprise-grade security and customizable solutions.
Another major competitor is Gupshup, a conversational engagement platform that automates customer acquisition, marketing, commerce and support across 30+ messaging channels, including WhatsApp and Google's Business Messages. Its tools include Bot Studio for creating custom conversational journeys, Agent Assist for agent productivity, and Campaign Manager for running multi-channel campaigns. Gupshup spans the customer journey and is used by more than 45,000 brands, helping companies maximize customer lifetime value and lower service costs.
Manychat is geared for businesses that want to automate customer support and lead generation on Instagram Direct Messages, Facebook Messenger and SMS. With unlimited custom flows, AI-based automations and integration with CRM and other tools, Manychat helps e-commerce companies and digital marketing agencies improve chat marketing and automate customer engagement. It's a good choice for those who want to improve their chat marketing but aren't running retargeting campaigns.