If you're looking for a replacement for Nara, boost.ai is worth a look. The service is designed to increase customer satisfaction and automate customer service with AI chat and voice bots that can have a more personal interaction. It offers omnichannel consistency, 24/7 coverage and can be integrated with existing systems for a scalable and secure service.
Another contender is Haptik, a Conversational CRM that uses Generative AI to manage the customer lifecycle. It has a range of tools including Gen AI Web Q&A, Gen AI Sales Assistant and Smart Agent Chat that can be used to engage with customers on various channels like WhatsApp, Instagram Direct and Facebook Messenger. Haptik promises to increase customer satisfaction and improve operational efficiency.
If you want a very automated customer interaction service, check out Algomo. It's got an AI chatbot that can handle up to 85% of repetitive questions, live chat with human and AI triaging, and personalized interactions in more than 100 languages. Integrations with CRM, Slack and Google Analytics make Algomo good for e-commerce, travel and SaaS businesses with industry-specific features.
Last, Verloop is also a good alternative, designed to automate customer support with automated chat and voice support, agent empowerment tools and contextual conversations. It can integrate with a variety of services and support multiple languages, so it's good for speeding up response times and improving customer satisfaction in e-commerce, banking and travel.