Mphasis Alternatives

One top contender is Genesys Cloud CX, an AI-infused contact center platform that's designed to improve customer and employee experiences across many touchpoints. It includes omnichannel engagement, contact center optimization, end-to-end journey management and workforce engagement management. With AI and automation, Genesys Cloud CX can help companies offer better support, with faster response times and more productive agents. More than 8,000 companies use Genesys Cloud CX in more than 100 countries, so it's a good choice if you need to scale personalized interactions.

Another option is Sutherland, a business process transformation company that offers a variety of products and hyperautomation services to improve human experience in a variety of industries. Sutherland services include customer experience, application modernization, data engineering, intelligent automation and digital assurance. With a suite of tools like Sutherland Agent Success and Sutherland CX360, it can help companies in industries like banking, healthcare, insurance and retail to get through digital transformation more easily.

If you're looking for personalized support, Khoros is a good option. The company's platform uses generative AI, data and automation to offer customer support through a single digital concierge. That includes industry-specific guides, omnichannel views, conversation analysis and service and marketing insights. Khoros promises high ROI and higher customer satisfaction, so it's a good option for companies that want to improve their digital-first engagement.