Contiguity Alternatives

If you're looking for a Contiguity alternative, Dixa is another option. It's an omnichannel conversational customer service platform that spans native voice, email, social media, messaging and chatbots, all through a unified interface. Dixa offers omnichannel support, a unified agent workspace, smart tools like AI-powered conversations, and intelligent routing. It also offers analytics and quality assurance through easy-to-read dashboards and built-in reviews.

Another option is Verloop.io. It automates customer support with personalized and contextualized interactions, and it's a more powerful alternative. Verloop.io supports both chat and voice interactions and offers features like automated chat and voice support, live chat, bot builder, and multilingual support. It's designed to improve response times, handle times, and customer satisfaction through the power of Generative AI, and it's suited for businesses in e-commerce, banking and travel.

If you're interested in a platform that combines natural language understanding with live agent integration, Aivo could be a good option. Aivo offers features like no-code WhatsApp campaigns, live agent solutions, video chat support, and detailed analytics. It's designed to reduce call center volumes and increase efficiency, so it's a good fit for fintech, retail, ecommerce and telecom customers. Aivo integrates with third-party tools and complies with security and privacy regulations, so you can expect high service standards.