If you're looking for a Conductrics alternative, Medallia is worth a serious look. Medallia is an experience management platform that collects feedback from a variety of sources, including surveys, speech analytics and digital behavior. It uses AI analytics to extract insights, integrate with other systems and provide enterprise-class security. The platform is good for customer and employee experience, contact center operations and market research, so it can be used in many industries.
Another option is Qualtrics. Qualtrics uses AI to generate insights that businesses can act on in customer, employee and market research. It offers suites for customer experience, employee experience and strategy & research. Among its features are Conversational Feedback, Manager Assist and Text Analytics Insights & Recommendations. More than 18,000 customers use it, and Qualtrics has a strong focus on enterprise-class compliance and governance. It can help companies turn data into personalized experiences and drive business results.
If you want to personalize websites and apps, Dynamic Yield is an all-purpose AI-powered personalization platform that can create customized content, products and promotions for each customer across many digital touchpoints. Features include audience discovery, content personalization and predictive targeting. It can improve operational efficiency and boost revenue. It's geared for industries like eCommerce and Financial Services.
Last, Evolv AI offers AI-driven UX recommendations to optimize digital experiences and conversions. The company's machine learning technology refines recommendations based on user behavior and interaction, and it can run continuous experiments in real time. Features include generative AI and easy onboarding. Evolv AI is for teams of any size that want to improve their digital experience without a lot of setup hassle.