Question: Is there a virtual phone system that offers advanced features like live call monitoring, supervisor workspace, and analytics for small to mid-sized businesses?

If you want a virtual phone system with more-advanced features like live call monitoring and supervisor workspace, RingCentral could be a good choice. It's an all-in-one AI-infused cloud communications platform that includes a reliable business phone system, live call notes and insights through a personal AI assistant, advanced business SMS, team messaging, and file-sharing. The platform also includes cloud faxing, AI-first video meetings, and omnichannel contact center solutions.

Another option is MightyCall, which is geared for small to mid-sized businesses. It includes real-time supervision and training, call management for incoming and outgoing calls, and integration with other apps. MightyCall is reliable and easy to use, making it a good value for business communications management.

If you want a broader set of tools, check out Nextiva. This unified business communication platform handles voice, video, chat, social media and email conversations, with AI-powered analytics and real-time dashboards. It also includes agent tooling with a secure payment assistant and automated dispositioning, as well as workforce engagement management with monitoring and coaching abilities.

Last, Dialpad offers an all-in-one customer intelligence platform with AI-powered tools to help you communicate and work more efficiently. It includes options like AI Voice, AI Contact Center, and AI Sales Center, as well as virtual assistance through an AI chatbot and performance metrics insights. Dialpad is designed to help you close more deals and keep customers happy, and it's got strong security options and integration with other business apps.