Question: Can you recommend a tool that helps me gather accurate and actionable user insights for improving customer experiences?

WEVO is a next-gen UX research platform that marries AI and human research to give you fast and trustworthy results. It automates the gathering and analysis of feedback from more than 100 users per test, producing reports that are both actionable and accurate. It offers competitor benchmarking, qualitative feedback at scale, AI-assisted analysis and visual reports, and is geared for UX/CX researchers, marketers, product managers and agencies.

Qualtrics is an experience management platform that uses AI to give you actionable insights in customer, employee and market research. It offers a variety of suites for different needs, including digital, care, locations and lifecycle research. Qualtrics also offers real-time insights, text analytics and personalized recommendations, so companies can better understand customer and employee experiences and make better decisions.

Maze is another good option for running high-quality product research at scale. It offers AI-powered tools for different research methods like prototype testing and surveys, along with automated analytics and usability metrics. Maze also offers a global participant panel for fast recruitment and enterprise-level security to protect data.

For a more complete view of the customer journey, InMoment uses AI to gather and connect unstructured and structured experience data from multiple sources. It includes AI-powered surveys, reputation management and advanced analytics to connect omni-channel experiences and predict customer intent, so teams can take targeted actions to drive customer satisfaction.