Question: Can you suggest a platform that unifies online and offline customer interactions for a seamless shopping experience?

If you're looking for a platform that spans online and offline customer interactions for a more cohesive shopping experience, Vee24 is definitely worth a look. Vee24's omnichannel suite includes video chat, chatbots and online appointment scheduling. The platform bridges the gap between in-store and online interactions with features like advanced cobrowsing for guiding product selection, conversational AI for customer service and channel continuity. It integrates with common CRM systems and is designed to boost conversions and customer satisfaction.

Another good option is RichRelevance, which offers personalized customer experiences across web, mobile and in-store interactions. With advanced analytics and machine learning technology, RichRelevance offers personalized recommendations, browse and navigation, and content and search. It's shown an increase in conversion rates and return on investment, and it's a mature option for companies that want to improve customer engagement and revenue.

Voyado is another option. The platform offers unified customer data and AI-powered targeting, automations and loyalty management. With Voyado Engage for multichannel marketing and Voyado Elevate for product discovery, retailers can create personalized experiences that drive revenue and improve online shopping.

For a more AI-infused approach, Salesfloor combines human interaction with AI for personalized interactions across online channels. That includes live chat, video shopping, appointment scheduling and conversational chatbots. With tools like customer boards and email outreach, Salesfloor is a flexible option for retail clienteling and virtual sales.