Question: Do you know of a tool that can help me save time and resources on customer support tasks while still providing high-quality service?

Forethought is an AI-powered customer support platform that automates mundane work and improves resolution rates. It offers features like Solve for automated responses, Triage for assessing intent, Assist for AI-generated summaries, and Discover for optimizing workflows. It integrates with big helpdesks, and the company promises a big return on investment and big cuts in First Response Time.

Another good option is Help Scout, which automates mundane work and simplifies communication. Its AI Drafts, AI Answers, AI Summarize and AI Assist abilities let human agents concentrate on more complex interactions. The service requires no coding setup and promises better productivity with a 36% increase in emails answered so agents have more time for personal interactions.

Last, Auralis is a conversational AI that can handle up to 70% of customer requests all the time, offering 24/7 support in more than 100 languages. It can integrate with existing helpdesk software and offers features like in-app messaging, Agent Handoff and Insights Dashboard to support efficient customer service and higher customer satisfaction.