Question: Do you know of any tool that integrates with customer support stacks to optimize response times and improve customer sentiment?

If you're looking for tools to speed up response times and improve customer satisfaction, EdgeTier is worth a look. This AI-powered customer engagement system monitors conversations in real-time to spot issues and provide insights to improve operations. It integrates with big names like Salesforce, Live Person, Zendesk and Kustomer to trigger real-time alerts, automatically categorize conversations and coach agents. EdgeTier promises to increase agent productivity and improve customer satisfaction scores.

Another good option is Forethought, which automates mundane work and increases resolution rates. Features like Solve for automated responses, Triage for assessing intent, Assist for AI-generated summaries, and Discover for workflow optimization can dramatically reduce response times. It integrates with Zendesk, Salesforce and ServiceNow, among other tools, and is suited for e-commerce, SaaS and FinTech companies.

Last, Verloop.io uses Generative AI to automate chat and voice conversations, personalize and contextualize support. It offers automated support, agent empowerment tools and multilingual support, which could be useful for e-commerce, banking and travel companies. By deflecting a lot of support requests, Verloop.io hopes to reduce response times and improve overall customer satisfaction.