Question: Is there a platform that offers a shared team inbox for managing customer conversations and collaborations in real-time?

If you need a service to handle customer interactions and collaboration in real time, Front could be a good choice. Front offers a shared inbox, live chat, team collaboration tools and omnichannel support so customer interactions are unified in one place. Its AI tools can automate some work to increase productivity and let you respond to customers more quickly. Front is designed for small teams and large enterprises, and offers a free trial.

Another good option is Hiver. It consolidates multiple customer support channels -- email, chat, voice and WhatsApp -- into one service. It's got AI-powered automation and summarization abilities, collaboration tools and integration with services like Slack and Salesforce. That can mean better support and faster response times, and it's good for companies that want to improve their customer service.

If you want a more focused service, Heymarket offers a shared inbox for handling conversations with customers by SMS and other popular messaging apps. It's got features like AI-powered messaging, private comments for team collaboration and performance monitoring, and it's designed to help businesses of all sizes scale customer interactions and productivity. It integrates with a variety of CRMs and e-commerce services for smooth communication with customers.

Last, Groove offers a lightweight customer support service with a shared inbox, team collaboration tools and a knowledge base. Its AI abilities include summarization and sentiment analysis, and it's available in a variety of pricing tiers for small and medium-sized businesses. It's designed to reduce stress and boost productivity so you can handle customer requests more easily.