Question: Do you know of a tool that can retain context from previous conversations to provide a seamless customer experience?

If you're looking for a tool to keep context from previous conversations so you can offer a more personalized customer experience, Dixa is definitely worth a look. Dixa is an all-in-one conversational customer service platform that spans multiple touchpoints like native voice, email, social media and messaging. It offers a single agent workspace with customer context, dynamic knowledge and conversation history. On top of that, it's got smart tools like AI-driven conversations and intelligent routing designed to help you deliver better customer service by automating repetitive tasks and offering personalized responses.

Another good choice is Verloop, a conversational AI platform for automating customer support. Verloop has features like automated chat and voice support, agent empowerment tools and contextual conversations. It's integrated with a range of industries including e-commerce, banking and travel, and has been shown to reduce response times and improve customer satisfaction.

If you want to use generative AI for customer support, MetaDialog is also worth a look. It integrates with your existing customer support software and offers features like fast information retrieval, Large Language Model-powered answers and customizable responses. MetaDialog also supports multiple languages and can integrate with tools like Zendesk and Intercom.

Last is Haptik, which offers a Conversational CRM that uses generative AI to handle the customer journey. It's got tools for fast and accurate customer support, personalized buying guidance and efficient agent interactions. The platform spans multiple channels and offers real-time analytics to track performance, so it's good for retail, fintech and healthcare.