Question: How can I reduce the workload of my support team and improve customer self-service experience?

Forethought is an AI-powered customer support platform that automates mundane tasks, increases resolution rates and lowers support costs. It includes tools like Solve for basic questions, Triage to send tickets to the right place, Assist to generate AI-created ticket summaries, and Discover to optimize workflows. By integrating with popular helpdesks like Zendesk and Salesforce, Forethought can help you dramatically increase productivity and customer satisfaction.

My AskAI is another good option that integrates with your existing live chat software like Intercom, Zendesk or HubSpot. It deflects up to 75% of support requests, freeing up your team to focus on more important work. With customizable chatbots, verified AI answers in real time, and the ability to hand off to human agents, My AskAI can provide support without disrupting what you already have.

Verloop is a conversational AI platform that automates chat and voice interactions to increase agent productivity and customer satisfaction. Its features include automated support, agent empowerment tools and real-time monitoring. Verloop.io is geared for industries like e-commerce, banking and travel, and it's been shown to lower response times and handle times, making it a good option for deflecting a large percentage of support requests.