Question: How can I reduce the time spent on responding to customer emails and improve response times?

If you want to cut the time your support team spends replying to customer emails and respond faster, there are several AI-powered customer support tools that can help. Ultimate promises a full automation suite using generative AI to handle more than 60% of support requests. It includes tools like UltimateGPT for answering FAQs, Dialogue Builder for custom dialogues, and an Analytics Suite for optimization. It integrates with any CRM system to automate repetitive tasks and to scale support operations.

Another top contender is Forethought, which automates mundane work and improves resolution rates with tools like Solve for simple questions, Triage for assessing intent, Assist for summarizing with AI-generated text, and Discover for optimizing workflows. Forethought integrates with popular helpdesks like Zendesk, Salesforce and ServiceNow, and is used by e-commerce, SaaS and FinTech companies to lower costs and increase productivity.

Help Scout also has powerful AI abilities to automate mundane work, smooth communication and concentrate support on more complex interactions. Its tools include AI Drafts, AI Answers, AI Summarize and AI Assist, which collectively help support teams respond to more emails and follow up on longer threads. The tool's interface is designed to be easy to use and doesn't require programming knowledge.

Last, Netomi uses sanctioned generative AI to provide customers with top-notch support across many touchpoints. With features like real-time omnichannel intelligence and a security-first architecture, Netomi integrates with existing systems to automate support work and improve resolution rates. Results include a 50% increase in support team capacity and a 90% resolution rate, so it's a good option for improving customer satisfaction and shortening response times.