Question: I'm looking for a platform that provides automated product guidance and connects customers with sales advisors for further support.

If you're looking for a platform that offers automated product guidance and connects customers with sales advisors for more help, Neocom could be a good option. Neocom uses AI-powered guided product advisors to help customers navigate products and avoid choice overload. It offers tools like Engage for personalized help, Discover for AI-powered product recommendations, Connect for turning anonymous visitors into leads, and Analyze for deep customer data insights. The platform can help reduce returns, increase average order value and boost conversion rates, so it's a scalable and efficient option for businesses.

Another good option is Chatchamp, a digital product advisor that uses guided selling to improve the e-commerce experience. Chatchamp offers a full-screen wizard and automated chatbot for quick consultations. Its features include live chat integration, product filtering, cross-selling and an analytics dashboard. The platform is easy to integrate and requires little IT support, with setup help from dedicated account managers. Chatchamp aims to increase customer engagement and conversion rates, so it's a good option for personalizing the shopping experience.

For a more sophisticated option, check out Zoovu, which uses AI and advanced search technology to drive growth and optimize conversions. Zoovu offers a Gen AI product advisor and intelligent search that recommends products to customers. It's good for both B2B and B2C businesses and can be integrated with other systems. The company has reported significant increases in conversion rates and average order values, so it's a good option for businesses looking to boost their ecommerce operations.

Last, Haptik offers a full conversational CRM solution using Generative AI. It offers tools like Gen AI Web Q&A for fast customer support, Gen AI Sales Assistant for personalized product guidance and Smart Agent Chat for more efficient customer interactions. Haptik supports multiple communication channels and offers performance monitoring and analytics. The platform helps businesses improve customer satisfaction, generate leads and optimize operations, so it's a good option for businesses looking to improve the customer lifecycle management process.