Chatchamp

Chatchamp uses digital product advisors, also known as chatbots, to give your customers the best possible guidance on your website. This means you can increase your conversion rates and sales without any extra work. With guided selling, you can give your customers a unique shopping experience, helping them find the products they need with automated consultations.

Chatchamp's solution provides two main interfaces for product guidance: a full-screen wizard and a fully automated chatbot. The full-screen wizard asks targeted questions to create user profiles and then recommends the best products for them, giving them a personalized shopping experience. The chatbot offers a quick consultation with a series of targeted questions. Both interfaces can be easily integrated into your shop, and you can connect customers with sales advisors through live chat integration.

Some of the key features of Chatchamp include:

• Visual Product Guidance: The full-screen wizard recognizes user profiles and recommends the best products.
• Quick Product Guidance: The automated chatbot offers a quick consultation through targeted questions.
• Live Chat Integration: Connect customers with sales advisors for further support.
• FAQ Integration: Manage frequently asked questions easily.
• Product Filtering and Sorting: Narrow down product searches and recommendations.
• Cross- and Upselling: Offer targeted combinations to increase sales.
• Post-Consultation Support: Support customers after the product recommendation.
• Integration with E-commerce Suites: Automatic updates through product feeds, and native integrations with CRM systems like Salesforce, Adobe, and Emarsys.
• Analytical Dashboard: Monitor important e-commerce KPIs and conversion rates.

Chatchamp promises easy integration into your website, requiring no IT support. The guided selling solution can be set up in 5 minutes, and the customer success team will help with the implementation. According to the company, this means a launch within two weeks.

Chatchamp is designed to be easy to use, meaning it's suitable for businesses of all sizes. The platform comes with dedicated account managers to ensure a smooth onboarding process and regular optimization suggestions for continuous improvement.

The pricing model is not fixed and requires a customized offer based on individual business needs. Chatchamp offers a demo call to discuss these details and create a tailored proposal.

Chatchamp's guided selling approach is designed to increase customer engagement, conversion rates and give customers a more personalized shopping experience. For e-commerce companies looking to improve their online customer support, Chatchamp is a solution worth considering.

Published on July 20, 2024