Neocom

Neocom is a platform that allows businesses to provide customers with human-like conversations to help them navigate overwhelming product choices and drive sales. The platform combines AI-powered guided product advisors and zero-party data to provide customer insights and create a more personalized shopping experience.

Neocom gives businesses the ability to help customers at every stage of the purchasing journey. The platform includes four core features:

• Engage: Engage with visitors based on behavioral data to provide personalized support.
• Discover: Guide visitors to the right product with AI-powered advisors.
• Connect: Convert anonymous visitors into qualified leads.
• Analyze: Explore first- and zero-party data, behavioral data and purchase behavior.

Neocom helps businesses to:

• Overcome choice overload by providing personalized guidance to drive top-line growth.
• View, segment and filter customer data to personalize campaigns.
• Enrich their customer data platforms to create personalized and effective customer interactions.

Real-world examples of Neocom's impact include:

• Fahrrad.de decreasing returns by 39% thanks to Neocom's Product Discovery solution.
• Paulmann Licht increasing Average Order Value (AOV) by 26.5%.
• Sparhandy increasing conversion rates by 18%.

Neocom is flexible and scalable, supporting businesses from startup to enterprise. The platform integrates quickly and can be customized easily, so companies can create and launch new advisors in no time. This includes features like interactive conversation creation, automated email responses and deep analytical insights.

Customer feedback shows the platform's ability to simplify product searches, make purchasing decisions easier and improve overall user experience. Neocom is rated highly on G2 and OMR Reviews, with an average customer rating of 98.9% based on support conversations.

For businesses looking to boost customer engagement and conversion rates, Neocom offers a personalized demo to see how it can fit into their growth strategy.

Published on July 8, 2024