Question: I need a solution that provides personalized customer support and insights to drive conversions.

For a solution that offers personalized customer support and insights to drive conversions, check out Khoros. This platform offers a personalized support experience with generative AI, data and automation. It includes a unified support interface, omnichannel view, conversation analysis and service and marketing insights. With industry-specific guides and responsible AI practices, Khoros enables businesses to create seamless and efficient support experiences that meet digital-first needs.

Another top contender is Haptik, a Conversational CRM that uses Generative AI to manage the customer lifecycle across industries. Haptik features tools like Gen AI Web Q&A for customer support, Gen AI Sales Assistant for personalized buying guidance and Intelligent Analytics for performance monitoring. Its multichannel support enables customers to engage on WhatsApp, Facebook Messenger and more, with results like a 68% repeat rate and 125% NPS improvement.

DigitalGenius is another strong contender, particularly for ecommerce companies. It offers AI-powered customer service automation with deep integrations to quickly answer customer questions. It features generative AI for empathetic interactions, proactive AI to prevent issues before they become problems and an AI performance analytics tool. DigitalGenius helps ecommerce companies lower resolution times and improve customer loyalty.

For a more holistic approach, INSIDE offers a customer engagement platform that combines live chat, messaging and AI to personalize the customer experience across multiple touchpoints. With features like email ticketing, social messaging and AI-powered customer journey insights, INSIDE is designed to help businesses deliver high-touch, personalized service experiences, particularly in luxury and retail industries.