Question: I'm looking for a platform that enables personalized customer interactions through multiple messaging channels.

If you need a platform to personalize customer interactions across many messaging channels, Braze is a good option. It uses AI to orchestrate real-time interactions across channels like email, mobile apps, SMS, WhatsApp and web messaging. Its features include data activation, journey orchestration and real-time execution, and it's designed to be highly scalable and secure. It's a good fit for retail, media, financial services and travel companies.

Another powerful option is Iterable, a cross-channel marketing platform that uses real-time data to create personalized customer experiences across channels like the web, email, SMS, in-app and more. It offers personalized messaging, dynamic campaigns and AI-driven optimization, which helps consumer apps, media, retail and B2B enterprise software companies create compelling and converting experiences.

If you need a suite of messaging tools, Clickatell is a good option. It offers personalized, automated and live agent interactions across channels including WhatsApp, SMS, USSD and Apple Messages. Its services are designed to increase customer engagement, digital commerce and mobile payment processing, so it's a good fit for retail, banking and healthcare companies.

Last, Gupshup is a conversational engagement platform that automates customer acquisition, marketing, commerce and support with AI-powered chatbots on more than 30 messaging channels. It includes Bot Studio for creating custom conversational journeys, Agent Assist for agent productivity and a Campaign Manager for multichannel campaigns. More than 45,000 brands use it, including companies in BFSI, retail and healthcare.