Question: I need a solution that can help me deliver personalized customer experiences across all touchpoints, is there a platform that can do that?

If you're looking for a more comprehensive solution to power personalized customer experiences across all touchpoints, Insider is a top contender. This customer data platform collects customer data and uses AI to predict behavior and personalize experiences, connecting to more than 100 data sources and touchpoints. It spans a broad range of channels, including web, email, site search and in-app experiences, with features like 360° customer profiles, journey orchestration and predictive behavior analysis.

Another top contender is Dynamic Yield, which offers AI-powered personalization across a range of digital touchpoints like web, email, apps and ads. The platform is strong at audience discovery, content and offer personalization, product recommendations and customer engagement optimization, so it's a good fit for industries like eCommerce and financial services.

Iterable is another contender that's good at delivering personalized experiences based on real-time data across web, email, SMS and in-app channels. It offers personalized messaging, synchronized channels and dynamic campaigns, with AI abilities for predictive goals and optimization. That makes it a good fit for companies that need to deliver a unified, multichannel marketing experience.

If you want to take a more data-driven approach, MoEngage offers insights-led customer engagement with AI-powered campaign optimization and omnichannel communication. It offers features like customer journey orchestration, website personalization and real-time transactional alerts, and is geared for enterprise-level brands in industries like finance and retail.