Question: Is there a tool that can help me determine the next-best-action for each user across consumer experiences, including onsite decisioning and personalization?

Cortex is a no-code machine learning platform that automates the entire machine learning pipeline. It focuses on consumer data, enabling you to build consumer ML pipelines, automate dynamic decisions, and make real-time machine learning decisions. Cortex integrates with various data sources and is suitable for onsite decisioning, advanced segmentation, and personalization.

Another noteworthy platform is Dynamic Yield, an AI-powered personalization tool that generates unique content, products, and offers for each customer across web, email, apps, and ads. It features audience discovery, content and offer personalization, product recommendations, and predictive targeting, making it ideal for industries like eCommerce and Financial Services.

For a more customer engagement-focused approach, Braze offers AI-driven personalized interactions across multiple channels. It includes data activation, journey orchestration, and cross-channel messaging, helping optimize user experiences and improve customer engagement through real-time interactions. Braze is particularly useful for retail, media, and finance sectors.