Question: I need a customer support tool that allows multiple agents to handle chats simultaneously without extra costs.

If you're looking for a customer support tool that doesn't charge extra for multichannel support and for multiple agents to handle chats, HappyFox is a good option. The service has unlimited agents on all its plans, so it's good for companies large or small. It's got a live chat interface with customizable chat widgets, pre-chat form fields and automated customer service with AI chatbots. HappyFox also integrates with a range of other tools like Salesforce, Hubspot, Shopify and Slack, and offers a 14-day free trial.

Another option is Kustomer, an all-in-one CRM tool that can help you improve customer service with omnichannel messaging, a unified customer view and AI-powered automations. It's got features like proactive support, business process automation and integration with more than 60 apps. Kustomer is designed to improve agent productivity and customer satisfaction while reducing operational costs, with pricing that starts at $89 per month per user for the Enterprise plan.

Last, Social Intents offers a live chat and AI chatbot service that can be embedded in collaboration tools like Microsoft Teams, Slack and Google Chat. It offers real-time chat with website visitors, hybrid AI chatbots and unlimited agents, with several pricing levels and a 14-day free trial. It's good for companies that want to directly engage with website visitors through multiple communication channels.