Question: I'm searching for a platform that offers hybrid chatbot building and integrates with ticketing systems, do you know of any options?

The first project is Comm100, an omnichannel communication platform that centralizes customer engagement across multiple channels, including live chat, bots, automation, email, and more. It comes with a wide range of tools, including ticketing and messaging management, a knowledge base, queue management, outreach, voice, and booking. The platform is designed to balance human and bot interaction, ensuring a personalized customer experience while maintaining efficiency and scalability.

Another interesting project is Helpshift, an all-in-one customer service platform that combines self-service, conversational support, and ticketing to create the best customer experience possible. It includes AI-powered tools like Self-Help AI, Language AI, and Generative AI Answers, which can be used in conjunction with automation and AI chatbots to optimize support operations. Helpshift's platform also includes a Help Center with AI-powered article recommendations and Instant Recommendations, so customers can find answers on their own.

For a more complete solution, take a look at CM.com, an AI-powered conversational software platform that includes a Ticketing Platform, among other tools. The platform has a range of tools to help you improve customer relationships, including Conversational AI Cloud and Generative AI Engine for fast chatbot setup. CM.com is designed to streamline customer journeys and improve efficiency, with a focus on personalizing interactions using aggregated customer data.