Question: I need a system that can optimize my hotel's reservation team management and KPIs, while also boosting sales and agent productivity.

Asksuite is an AI-powered omnichannel service platform for hotels. It includes AI booking assistants, omnichannel inboxes and inbound reservation CRMs that span multiple communication channels. The service automates repetitive tasks, increases bookings and revenue, and spans multiple roles at a hotel, including reservation and contact centers. Asksuite is customizable and integrates with more than 250 hotel tech stacks, so it can be a good one-stop-shop to improve service and operations.

Another good option is Innkeeper, an all-in-one hotel management suite that includes AI tools to improve operations and revenue. Among its features are live competitor rate monitoring, a website builder and sophisticated marketing tools. Innkeeper also offers an AI-powered front desk system and direct booking engine, and it can help with bulk booking management and direct booking optimization. It integrates with existing property management systems and is designed to simplify hotel operations, increase revenue and improve guest satisfaction.

If you want to concentrate on contact center efficiency, ASAPP and Cresta each offer powerful AI tools. ASAPP marries automation with human empathy to boost agent productivity and customer satisfaction, with generative automation and real-time guidance. Cresta optimizes contact center performance by analyzing conversations and surfacing key insights, with real-time guidance and automation of after-call work. Both are designed to improve sales and customer care, so they can help you boost your reservation team's performance.