Question: I need a tool that can handle a high volume of customer interactions, what are my options?

If you need a system to handle a lot of customer traffic, boost.ai is a good option. The service is designed to boost customer satisfaction and automate customer service with AI chat and voice bots. It's designed to handle a lot of traffic without a big price tag and offers scalability and security through integration with existing systems. The service also has a hybrid design that combines human and virtual agents, so it's good for companies of any size.

Another powerful option is Zendesk, an all-in-one customer service software that offers personalization across multiple communication channels like text, mobile, phone, email, live chat and social media. Zendesk uses AI Agents to handle customer requests and optimize team performance with AI-powered Workforce Management. It also offers AI-based Quality Assurance to evaluate and improve the quality of interactions, making it a flexible and scalable option for managing customer service operations.

EdgeTier is another powerful option for large-scale customer interaction handling. It offers real-time conversation monitoring, automated conversation organization and real-time agent coaching. The system is designed to integrate with existing software stacks like Salesforce, Live Person and Zendesk, and it's designed to increase agent productivity by more than 50%. That makes it a good option for contact centers in many industries.

For a full-featured CRM system, Kustomer offers omnichannel messaging, a unified customer profile and AI-powered automations. It also offers features like proactive support, business process automation and advanced reporting and analytics, which can help increase agent productivity and customer satisfaction while decreasing operational costs. It's a good option for companies of any size looking to improve their customer service operations.