Question: Is there a platform that can generate FAQs from past conversations and provide more detailed answers to customer questions?

If you need a platform that can generate FAQs based on previous conversations and respond to customer questions with more elaborate answers, Moveo could be a good option. This enterprise-focused conversational AI platform automates customer support by turning previous conversations into a knowledge base. It uses proprietary LLMs trained for customer support and has a no-code interface, advanced analytics and support for multiple languages. Moveo is geared for industries like financial services, eCommerce and GameTech, and can help alleviate the workload of customer support agents and improve customer satisfaction.

Another option is MetaDialog, which uses generative AI to automate customer support. It offers features like a Retriever model for quick information retrieval, customizable flows and responses, and flexible escalation rules. With API-first integration and multilingual support, MetaDialog can be easily integrated with existing customer support software. It offers a variety of pricing tiers, so it's good for small and large businesses looking to improve customer support efficiency and accuracy.

If you're looking for a broader suite of tools, check out Haptik. This Conversational CRM uses Generative AI to handle customer lifecycle across a variety of industries. Its features include Gen AI Web Q&A for customer support, Gen AI Sales Assistant for personalized buying guidance, and Smart Agent Chat for more efficient agents. Haptik also offers advanced analytics and multi-channel support, so it's good for businesses looking to improve customer satisfaction and operational efficiency.

Last, helpix offers an intelligent automated customer service platform that uses AI to respond to customer questions on multiple communication channels. It can integrate with multiple knowledge bases and uses advanced NLU to provide human-sounding answers. With multiple pricing tiers and support for multiple languages and channels, helpix is designed to automate customer service, reduce response times and increase customer satisfaction.